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Spain is slowly becoming more commercially aware and customer service orientated. If you have a complaint about a service or product don’t be afraid to say so. Just because you’re in a foreign country doesn’t mean you don’t have the right to complain.
If you have a complaint about a product you should return to the shop where you bought it and ask to speak to the manager. Keep receipts as they often act as the guarantee. If you’re not satisfied with the outcome then you should write to head office. This may entail the help of a translator if your Spanish isn’t that good.
If you have a complaint about a local business you should go to the town hall and ask what the procedure is. Businesses should hold a complaints book and once a complaint is made it is usually dealt with promptly as the business can be penalised by the authorities if they do nothing.
If you’re not satisfied with the outcome of a complaint you should contact the Ministry of Health and Consumer Affairs (ministerio de sanidad y consumo) www.msc.es
A great consumer rights website is run by the hypermarket chain Euroski. It’s a really informative website giving information on all types of consumer news, including; food and food safety, health, education, DIY, the economy, environmental issues, travel and day to day living. It’s set out in an easy to read layout and is a great way to practise your Spanish, as it’s currently only issued in Spanish. You can subscribe to the monthly e-mail newsletter, which will keep you up to date with consumer affairs.
